I explain that my card is not lost and that's a lot of work. They explain that I may cancel my account instead if I wish. I almost did that...but realized I was pissed and just backed down - I guess keeping a long-standing account is a positive for my credit history.
Anyways. I am updating all my pre-authorized and online stuff to use my MasterCard and I will simply park the new card, when it arrives, somewhere in the library.
Just like that, Amex lost a few hundred/thousand dollars in revenue and all of a sudden I feel good about it. I promise I won't use it anymore...I'll now carry a MasterCard and a Visa instead.
The morons should realize that I don't care about what they want...but, if they want my moneys, they should really care about what I want!
Anyways, bitching accomplished. Feel better.
Cheers
P.S. Their website does not have either an email option or an online form for complaints...nothing online. All they have is phone numbers (but I just hanged up) and snail mail addresses. Oh well - serves them well...they got a blog instead and "lost" a customer.
P.S. Already switched a few monthly recurring payments and online processors to my MC. This is almost fun now.
